H&R Block in 600 State Street #3

Customer Reviews about H&R Block:

• ★ ☆ ☆ ☆ ☆
  I went to this office in February after receiving a coupon for $50 off, and while setting my appointment i was told with the coupon the cost would be about $250 give or take. That seemed expensive, but not unreasonable, and was told that they couldn't give me an exact #. When i got to my appointment checked again, and was given the same estimate. We sat down I had already prepared most of the documents, and just wanted to make sure they were done right. After spending more than half the day with a tax prep "specialist" who asked computer questions constantly and had to do my taxes multiple times because she kept forgetting to save, was told that my total was almost $500 and that the $50 coupon could no longer be used because they did an amendment and That the computer would no longer accept me as a new customer. After arguing about the price was told that the work was done, and I didn't have much choice. The one thing I did pay extra for was a protection plan because of all the trouble that i had getting the taxes prepared. So i finally took what i was given and left. I didn't know there wass a problem until i started getting collection calls saying that they hadn't been paid from my refund so i had to come up with the money. I have been led around for almost 2 weeks and was told that maybe we could do something about the charges if I did the other sheets on my own. Time passed with no calls back called them again today after redoing the work that was supposed to bring my bill down and i was told to bad they will not help out, and I still don't have my refund the IRS is holding it for errors on my return and they are telling me that they will not step in and help. I was told after the fact that i could have left the papers there and wouldn't have been charged but told that was not the case in the beginning stay away use any other tax service Im now in trouble with the IRS and these guys don't care and only care about getting their money weather i get mine or not
  By jeremy youngberg, July 26, 2017
• ★ ☆ ☆ ☆ ☆
  charged more than they told me get told i will get a call back but never do ended up with almost no refund because they charged me for things i didn't ask for and because they take it from you before you get it they take whatever they want horrible place full of people who don't even seem to understand what they are doing a lady named betty couldn't even use the computer spent hours for a joke of a bill don't believe a word they say about what they are charging its not true
  By erin page, June 01, 2017
• ★ ☆ ☆ ☆ ☆
  Horrible service, don't know what they are doing. Can't use the computer systems and charged way more than first told
  By Janice Connelly, November 16, 2016

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